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Case Study

Prepaid Cards for Ilanga Africa Hotel Group

How a leading South African hospitality group eliminated cash from meal allowances: saving time, improving security, and giving shift workers the flexibility they need.

Ilanga Africa has earned a stellar reputation for providing luxury accommodation for individuals and corporate groups, as well as premier conference venues in Gauteng and the Western Cape.

How PayCentral Helped
  • CashCentral cards
  • Virtual payment platform
  • Centralised expense reporting

The Problem

Inefficient Expense Management Without Cashless Payment Solutions

Ilanga Africa faced the costly, inconvenient, and unsafe process of using cash for meal allowances. Many of their guests work night shifts or odd hours, making it impossible for them to receive meals at conventional times. This cash-based system was not only inefficient but also posed significant security risks.

For a busy hospitality business, managing meal allowances in cash created operational inefficiencies, increased risk, and made it difficult to support guests working non-traditional hours, especially without a reliable expense management system or centralised expense tracking capability.

The Solution

Upgrading to Modern Payment Solutions

Having grown tired of the hassle and additional expenses associated with cash withdrawals, the Ilanga Africa team decided to search for a ‘voucher card’ solution online and discovered the PayCentral offering. After a call with our team, we were able to establish their exact need and proceeded with the CashCentral card solutions which offer them flexibility, security, and ease of use.
The card solution was quickly implemented, allowing cardholders to use money loaded onto the cards to purchase food wherever they were working.

“It gives us a lot more comfort. You don’t have to have thousands of rands in cash on hand to give to people, you can just load it onto a card.”
– Chanelle Strydom

By switching from cash to a prepaid and virtual payment enabled system, Ilanga Africa adopted a more efficient payment platform designed for modern business expense management.

The Result

Streamlined Operations, Happier Guests, Fewer Risks

The CashCentral cards drastically improved operations at Ilanga Africa. Guests appreciated the convenience of the cards and the PayCentral mobile app, which allowed them to track spending and view their card balances. Regular guests could reuse their cards, which were reloaded with each visit, offering this business added convenience. The use of these cards reduced the administrative workload, saving them significant time and enabling staff members to dedicate their efforts to the core operations of the business – enhancing the business’s growth and development. The streamlined process also enhanced the security and efficiency of their meal allowance disbursement, with only two staff members managing the card portal and distribution.

“Majority of our customers prefer it because we do a lot of business with […] people who work […] strange shifts. So they don’t have time to come eat or they have night shifts, then they just prefer to buy their own food.”
– Chanelle Strydom

Additionally, comprehensive reports provided clear insights into meal allowance utilisation, ensuring compliance and facilitating audits.

“It saves us a lot of time and we don’t need so many staff to handle it. As a big business, we have hundreds and hundreds of guests who stay with us [… ] and we save so much time because we just have two people that need to use it.”
– Chanelle Strydom

Key Outcomes

Significant time savings for staff Improved security and reduced risk
Reduced reliance on cash handling through digital payment platforms Simplified meal allowance management using a centralised payment process
Better visibility and reporting through the PayCentral platform Improved flexibility for guests working night shifts or irregular hours

Why It Worked

A Practical, Scalable Answer To a Complex Challenge

CashCentral cards provided a practical, scalable payment solutions approach for a complex operational challenge. By digitising meal allowances, Ilanga Africa reduced manual processes, improved oversight, and delivered a better experience for both staff and guests.

Industry Insight

Why Hospitality Businesses Choose Prepaid Meal Allowance Cards

Hospitality environments present unique operational challenges that make traditional cash-based meal allowances inefficient and difficult to manage. Prepaid card solutions provide a more flexible and secure alternative that aligns with how these businesses operate.

Shift work and irregular hours mean that fixed meal times are often impractical. Employees and guests working night shifts or varying schedules need the flexibility to access meals when it suits them, rather than being limited to standard service times.

High staff turnover and the use of seasonal or temporary workers can make bank-account-dependent payroll systems inefficient. Prepaid cards help solve challenges like how to pay someone without a bank account, allowing businesses to distribute meal allowances quickly without onboarding delays.

Recipients still complete a simplified FICA-light process, requiring full names, ID numbers, and supporting information in line with banking regulations, while avoiding the delays often associated with traditional bank account setup.

Additionally, reducing the amount of cash held on premises is a critical security improvement. Hospitality environments are particularly exposed to cash-related risks, and moving to a digital solution significantly lowers this exposure while improving overall operational control.

Read the full post on Virtual Payment Solutions for South African Companies.

Conclusion

How PayCentral Cards Transformed Meal Allowances for Ilanga Africa

Switching to PayCentral cards for meal allowances has significantly streamlined Ilanga Africa’s operations, enhanced the quality of their service, and ensured greater security and efficiency for the business and its employees. Managing this pain point enabled the business to dedicate more time to its growth. With these improvements, they are confident that they will continue to make use of our services.

“It’s so easy, I love it! I order my cards online, generate my invoice through the portal, pay it and two days later my cards are here, or a day later!”
– Chanelle Strydom

For hospitality businesses looking to modernise meal services using virtual payment systems, reduce admin, and implement scalable payment solutions, Ilanga Africa’s experience highlights the value of moving away from cash and adopting a secure, digital system.

Key Takeaways

  • Switching to prepaid cards improves security, reduces cash risks, and streamlines expense management.
  • Digital payment solutions save staff time and reduce administrative workload significantly.
  • Prepaid cards offer flexible meal access for shift workers with irregular schedules.
  • Centralised platforms improve visibility, tracking, and reporting of business expenses.
  • Cashless systems enhance operational efficiency and support scalable business growth.
  • Prepaid cards enable fast, secure payments without requiring bank accounts.

Ready to Simplify Your Meal Allowances and Eliminate Cash From Your Operations?

Discover how PayCentral’s virtual payment and prepaid card solutions can help you reduce administration, improve control, and scale your payment processes with ease.

Get in touch today or explore PayCentral to see how the platform works.

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Frequently Asked Questions

Everything you need to know about CashCentral+

Cashless payment solutions reduce the risks associated with handling physical cash, improve operational efficiency, and make it easier to manage payments across multiple locations. They also provide better visibility into spending and reduce administrative workload.

Prepaid meal allowance cards allow businesses to load a set amount of money or per diem allowance onto a card, which can then be used by employees or guests to purchase meals. These cards can be reloaded as needed and often integrate with expense management systems for tracking, reporting, and easier reconciliation of daily meal or travel-related expenses.

Yes. Solutions like prepaid or virtual payment solutions make it possible to distribute funds without requiring a bank account. This is especially useful in industries with temporary, seasonal, or shift-based workers.

A centralised payment platform allows businesses to track spending in real time, automate reporting, and reduce manual processes. It improves control over budgets and simplifies business expense management across teams or locations.

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